Terms of Service
Last Updated: January 01, 2026
SUMMARY OF KEY POINTS
This summary provides key points from our Terms of Service, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
Acceptance: By using eProbatio, you agree to these terms. If you do not agree, please do not use our services.
Services: We provide laboratory testing, mobile phlebotomy, and health data management. We do not provide medical advice.
Medical Disclaimer: Our services are for diagnostic information only. Always consult a healthcare professional for medical decisions.
User Responsibility: You must provide accurate information and secure your account credentials.
Payments: Payment is due at the time of service. We accept major credit cards and insurance where applicable.
Cancellations: Appointments can be cancelled up to 24 hours in advance for a full refund.
Privacy: Your data is protected under HIPAA and our Privacy Policy.
Liability: Our liability is limited to the cost of services provided.
Table of Contents
1. Acceptance of Terms
By accessing, browsing, or using the eProbatio website and services ("Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you should not use or access our Services. These Terms apply to all visitors, users, and others who access or use the Service.
2. Description of Services
eProbatio is a comprehensive healthcare platform facilitating laboratory testing services, mobile phlebotomy appointment scheduling, and health data management.
- Laboratory Testing: Facilitating orders for various blood and specimen tests.
- Mobile Phlebotomy: Connecting patients with certified phlebotomists for home or office sample collection.
- Result Delivery: Providing secure digital access to laboratory test results.
- Health Data Management: Storing and organizing your health records in compliance with applicable laws.
3. User Responsibilities
When using our Services, you agree to:
- Provide accurate, current, and complete information during registration and appointment booking.
- Maintain the security of your password and identification.
- Promptly update your account information to keep it accurate, current, and complete.
- Accept all risks of unauthorized access to the Registration Data and any other information you provide.
- Comply with all applicable laws regarding online conduct and acceptable content.
4. Medical Disclaimer
IMPORTANT NOTICE:
eProbatio provides administrative and technological services. We are not a medical provider and do not provide medical advice, diagnosis, or treatment. The content on our platform is for informational purposes only. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our platform.
5. Privacy and Data Protection
We take your privacy seriously. Your personal and health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and our comprehensive Privacy Policy. We implement industry-standard administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your data. By using our Services, you consent to our collection and use of personal data as outlined in our Privacy Policy.
6. Service Availability
We strive to maintain the availability of our Services 24 hours a day, 7 days a week. However, there may be times when the Services are unavailable due to maintenance, upgrades, emergency repairs, or telecommunications failures. We agree to take reasonable steps to minimize such downtime, but we cannot guarantee that the Services will be uninterrupted or error-free.
7. Payment Terms
Payment for services, including lab tests and phlebotomy fees, is generally required at the time of booking or service rendering, unless valid insurance information is provided and verified. You authorize us to charge your chosen payment method for all fees incurred. You are responsible for any fees not covered by your insurance provider.
8. Cancellation and Refund Policy
Appointments: You may cancel or reschedule a mobile phlebotomy appointment up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours of the appointment time may be subject to a cancellation fee.
Lab Orders: Lab test orders can be cancelled for a full refund if the requisition has not been used at a patient service center or mobile visit. Once a sample has been collected, orders are non-refundable.
9. Limitation of Liability
To the fullest extent permitted by law, eProbatio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; or (c) unauthorized access, use, or alteration of your transmissions or content. Our aggregate liability for all claims relating to the Services shall not exceed the amount paid by you to eProbatio for the specific service giving rise to the claim.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms, please contact us:
eProbatio Diagnostics
2670 N Main St
Santa Ana, CA 92705
Email: cs@eprobatio.com
Phone: 949-656-0963
By using our platform, you acknowledge that you have read and understood these Terms of Service.